Everything you need, in one place.
Book a visit, reach your physician, request a refill, and open your member portal to view labs, pay a bill, or update your card on file. Save this page; it is the fastest way to get to all of it.
The Hint Portal is your home base.
Your clinical records, membership details, payment methods, signed agreements, and secure chat with our team all live in one secure place. Sign in with the email you have on file with us, or request access if it is your first time.
- View lab results and clinical documents
- Pay a bill and view invoices
- Update your card and payment methods
- Review your membership and tier
- Read and sign agreements
- Securely chat with our team
Opens in a new tab. Use the email address we have on file. If you are not sure which email that is, text or call the office and we will confirm it for you.
Schedule the right kind of visit, in a few taps.
Pick your membership tier to see the visit types available to you, then choose the one that fits. Every booking link opens your secure scheduler in a new tab.
Request a refill in under a minute.
Because we do not bill insurance, we can fill most common generic medications through our in-house pharmacy for a few dollars instead of dozens. Before refilling at a retail pharmacy, send us your request below and we will check whether we can do it in-house for less.
See what your medications actually cost.
Because we buy generics at wholesale and pass the savings straight to you, most common medications cost just a few dollars. Our full price list is published and kept current, so you can see exactly what you would pay before you ever fill.
Prices reflect our in-house cost and may change as wholesale prices change. If you do not see a medication listed, ask us and we will let you know what we can do.
How billing works.
Your membership, invoices, and payment methods all live in the Member Portal. Here is what to know about paying, and an easy way to skip the card processing fee.
Card processing fees.
When you pay by credit card, a processing fee of 2.6% is added to the charge, with an additional 1% on American Express. This is the fee charged by the card networks, and it is passed through rather than absorbed into your membership price.
How to avoid the fee.
Pay by ACH bank transfer, debit card, FSA, or HSA and no processing fee applies. Switching is simple: update your payment method in the Member Portal and your next charge uses the new method automatically.
What to expect, and when to speak up.
Your physician reviews every lab and imaging result as soon as it comes back, and reaches out to you with what it means and any next steps. Most of the time the system works. When it does not, a quick message from you is all it takes to fix it.
If you have not heard from us in a week.
Results are supposed to make their way back to us automatically. They do not always. If a week has passed after a lab draw or imaging study and you have not heard from your physician about the result, please contact the office. We cannot follow up on something we do not know is delayed.
If a specialist or facility has not contacted you in 2 to 3 weeks.
When we make a referral or place an order, the receiving office is supposed to call you to schedule. Sometimes they do not. If two to three weeks have gone by and no one has reached out, tell us. A two-minute message from you lets us push the referral through on your behalf.
Real people. Every time.
No phone trees, no call centers. When you reach out, you reach someone who knows your name. A quick note on the best channel: we prefer email over text. It lets us be more thorough and thoughtful, and it keeps a clear record of what we discussed.
patients@simplicityhealthdpc.com
Best for non-urgent questions, and our preferred channel. We aim to reply within one business day, with a careful and complete answer.
Staffed during office hours for quick questions, scheduling, and billing. Not monitored after hours, and not a physician's direct cell.
200 East Spring Valley Pike, STE A
Centerville, Ohio 45458
Email your doctor directly.
For non-urgent questions, follow-ups on what you discussed at a visit, or anything where a written reply works better than a call, your physician's email is the right channel. We genuinely prefer email to text here; it gives your doctor the room to answer carefully rather than in a rushed reply. We aim to respond within one business day.
Please do not email about urgent or time-sensitive issues. For those, call the office during business hours, or use the after-hours guidance below. One more note: email is convenient, but like all email it is not a fully secure channel. For highly sensitive details, a call or a visit is the better place for the conversation.
When the office is closed.
During office hours, always start with a call to the office. We can get you in, or get a physician on the line, faster than you would expect.
Platinum and Diamond members have direct text and cell access to their physician for urgent or emergent issues after hours, the things that genuinely cannot wait until the office reopens. Reach out and your physician will respond promptly. This is the direct number your physician provided to you. Please reserve it for the moments you truly need it, so it stays meaningful when it matters most.
Save us in your contacts.
So you can find us fast when you need us, and so a call from the practice does not ring through as Unknown Caller. Tap the button below and your phone will add Simplicity Health, with our office number, text line, email, and address, in one step.
All of our contact details are also in the Contact section above. This just saves them to your phone in one step.
We are glad you are here.
Bookmark this page so it is always one tap away. If anything raises a question, email, text, or call. That is what we are here for.