Welcome to the practice. Here's what comes next.
A few things to know as you get started — how to schedule your first visit, how to reach us, and how the practice runs day to day. Save this page; you'll want to come back to it.
1Schedule your intake appointment.
Your first visit with us is unhurried — and longer than you're probably used to.
Plan for a full hour. We'll go through your medical history, current medications, family history, recent labs, lifestyle, and the things you actually care about. This is the visit that lets your physician build a real picture of you, so we don't rush it.
2Let us pull your records for you.
You don't need to dig up old paperwork — we'll do it for you.
So your first appointment is as productive as possible, we'll request your records from past providers before you walk in the door. With your authorization, we can pull records electronically from the major systems in our region:
- Premier Health
- Kettering Health
- TriHealth
- University of Cincinnati Health
If you've been seen elsewhere — another regional system, a specialist practice, an out-of-state provider — we can request that those records be faxed to us. Just include them on the form below and we'll handle the request.
Your information is sent securely and only used by Simplicity Health to request your records. Authorization is valid for 90 days and may be revoked at any time.
3Come prepared.
You don't need to bring labs, imaging, or records — we're already pulling those for you. What helps us most is the two things only you can provide:
- An accurate medication list, to the best of your ability. Include each medication and how you actually take it — dose and frequency. Don't forget over-the-counter medications, supplements, and vitamins; they matter as much as anything on prescription. Photos of pill bottles work great if writing it out is a hassle.
- A short list of what's on your mind. Symptoms, goals, questions, things that have bothered you for a while and never quite gotten addressed. Even a few bullet points on your phone is enough — it helps us make sure nothing important gets missed.
Real people. Every time.
No phone trees, no call centers. When you call or text, you reach someone who knows your name.
How you'll stay in touch with your doctor.
Every member can reach the practice through our office phone, text line, and email. As a Platinum or Diamond member, you also receive direct cell phone access to your physician.
Your doctor will share their direct number with you at or before your first visit. Each physician has their own preference for how they distribute it — some hand it over in person at the intake appointment, some send it ahead. However it's shared, you'll have it.
Always call the office first during business hours — even for urgent issues. We can get you in, or get a physician on the line, faster than you'd expect. Direct cell access is reserved for things that genuinely can't wait until the office reopens. If something can wait until morning, please let it. The cell number rings your physician's personal phone, and we want to protect their family time so they can be fully present for you when you really need them.
Save the number wisely. When you add your doctor's cell to your contacts, label it as "Dr. [Last Name] PERSONAL" — or some variation that makes it unmistakable this isn't the office line. It sounds like a small thing, but two years from now when you're scrolling to reschedule a routine appointment, you'll thank yourself for not accidentally dialing your physician's personal phone for something the office handles in thirty seconds.
A note on shared access. Direct cell access is part of your individual membership tier, not the household's. We understand the temptation: a spouse or family member on a tier without direct access, a late-night worry, and the number sitting right in your phone. We ask that you use the access only on behalf of the member it's tied to. It keeps the practice running fairly for everyone and protects your physician's after-hours availability for the times you actually need it yourself.
If a family member is on a tier without direct access and you'd like to change that, just let us know — upgrading is straightforward and we're happy to accommodate.
What to expect — and when to speak up.
Your physician will review every lab and imaging result as soon as it comes back, and reach out to you with what it means and any next steps.
If you haven't heard from us in a week.
Results are supposed to make their way back to us automatically. They don't always. If a week has passed after a lab draw or imaging study and you haven't heard from your physician about the result, please contact the office. We can't follow up on something we don't know is delayed.
If a specialist or facility hasn't contacted you in 2–3 weeks.
When we make a referral or place an order, the receiving office is supposed to call you to schedule. Sometimes they don't. If two to three weeks have gone by and no one has reached out, tell us. A two-minute message from you lets us push the referral through on your behalf.
Before you call the pharmacy, call us first.
Because we don't bill insurance, we can dispense most common generic medications through our in-house pharmacy at significantly lower cost — often a few dollars instead of dozens. Before refilling at a retail pharmacy, give us a quick call so we can check whether we can do it in-house for less.
Quick refills via QR code.
Every prescription label from our pharmacy has a QR code printed on it. Scan it with your phone camera to request a refill in seconds — no phone call needed. The request comes straight to our team, and we'll have it ready when you come in or arrange delivery if needed.
The Hint Portal.
Your membership, invoices, and payment methods all live in one place. The Hint Portal is where you can update your card on file, download invoices, add a family member to your membership, or review your membership tier.
Email your doctor directly.
For non-urgent questions, follow-ups on what you discussed at a visit, or anything where a written response works better than a phone call, your physician's email is the right channel.
Please don't email about urgent or time-sensitive issues — for those, call or text the office, and Platinum/Diamond members can use the direct cell number your physician shared with you.
Save us in your contacts.
So you can find us fast when you need us — and so a call from the practice doesn't ring through as Unknown Caller. Add "Simplicity Health" to your phone with our office number and address.
(937) 813-2124
Centerville, Ohio
We're genuinely glad you're here.
If anything in here raises a question, or you just want to talk something through before your first visit — call, text, or email. That's what we're here for.