Everything you need, in one place.
Book a visit online, request a refill, reach your physician, or open your member portal.
Your member portal holds your health information, lab results, clinical documents, and visit history, plus your billing, invoices, and membership details. Sign in with the email you have on file.
We just upgraded to a new portal. See what changed. New to the practice? Start with the welcome guide.A new patient portal, an improved patient experience.
We have moved to a new patient portal, and we are genuinely excited about it. Online booking, lab results, clinical records, and billing now live in one place, and we think it represents a significant improvement to the member experience. A change this size also comes with a few growing pains, and we would rather you hear about them from us, up front, than discover them by surprise. Here is everything that changed.
You can now book visits online.
Most appointments can be booked right from this page, in the section just below. The one exception for now is lab appointments, which will become bookable online a little later. For those, call or text the office and we will get you set up.
Results now arrive in the portal.
We used to email results. Going forward, every lab and imaging result is delivered through the patient portal instead, alongside your visit summaries and clinical documents. Same careful physician review, new delivery method.
Prescription QR codes have changed.
QR codes printed on the prescription label itself belonged to our old system and no longer work. The temporary fix: our pharmacy now adds a separate QR code sticker to bottles, and those work. If your bottle has the sticker, scan it. For labels printed prior to this change, request your refill through the portal or the refill form on this page. We expect this to get more streamlined and easier over the next few months.
One text line replaces our old office numbers.
We used to have several different text-only numbers floating around for various team members, and it created a lot of confusion about who to reach and when. We have streamlined all of that into a single, universal office text line: (937) 752-5039. It is monitored during regular business hours and should be used exclusively during regular business hours, for anything routine, refills, scheduling, questions, and the like. For urgent or emergent physician access outside of regular business hours, Platinum and Diamond members should continue to use the direct VIP physician cell access already provided to them; that has not changed. Please update your phone's contacts with this new number now, so it is ready when you need it. If you saved any of our old text numbers, please delete them from your contacts at the same time, so an outdated number never catches you by surprise.
Card fees, and how to skip them.
The new platform costs more for us to run, and one honest consequence is that credit card processing fees are now passed through on card payments. We are not marking anything up, and you have the option to avoid the fee by switching your payment method to ACH, debit card, HSA or (cash/check - if paying yearly) in the Hint portal. It takes about a minute.
Your bank statement will look different.
Membership charges now appear on bank and card statements as "RF *Simplicity Health Direct Primary Care." Same practice, new billing descriptor, nothing to worry about.
One last note, and mostly a thank-you. Every one of our physicians currently has a waiting list, and we do not take that trust lightly. Because we are first-come, first-served, we are not able to hold a membership spot or reinstate one once it has been canceled. Wherever an opening comes from, it goes straight to the next family in line.
If you are ever weighing a change, big or small, please talk to us first. Most concerns have a simple fix, and we would rather work through it with you than see you go.
Request a refill in under a minute.
Because we do not bill insurance, we can fill most common generics in-house for a few dollars. Here are the easiest ways to request one.
Bottle has a QR sticker? That is the fastest way.
Scan the separate QR code sticker on your bottle with your phone camera and tap the link that appears. One heads-up: QR codes printed on the prescription label itself were part of our old system and no longer work. The sticker is the current one, and bottles will pick it up with each refill over the next few months.
No sticker on your bottle, or a medication we have not filled before? Request the refill through the quick form below and we will have it ready.
Book a Visit
Two quick taps: your physician, then your plan. The right visit options will appear.
Not sure you need an appointment? Just call us.
Our nurses work side by side with your physicians all day, in constant communication. Many concerns are handled right over the phone, often much faster than waiting for an appointment. If you do need to be seen, we will get you into the right visit, sometimes sooner than the online calendar shows.
Know exactly what you need? Book away below.
Real people. Every time.
No phone trees, no call centers. We prefer email; it lets us answer thoroughly, and we aim to reply within one business day.
patients@simplicityhealthdpc.com
Best for non-urgent questions. We aim to reply within one business day.
Staffed during office hours. Not monitored after hours, and not a physician's direct cell.
200 East Spring Valley Pike, STE A
Centerville, Ohio 45458
Email your doctor directly.
For non-urgent questions and visit follow-ups, your physician's email is the right channel. Please do not use email for urgent issues, and remember that email is not fully secure, so a call or visit is better for sensitive details.
When the office is closed.
During office hours, always start with a call to the office. We can get you in, or get a physician on the line, faster than you would expect.
Platinum and Diamond members have direct text and cell access to their physician for urgent issues after hours, the things that genuinely cannot wait until the office reopens. This is the direct number your physician provided. Please reserve it for the moments you truly need it.
One small favor, and it is a big one: save the number with a label you cannot miss. Here is the honest truth. Almost every after-hours text and call our physicians receive turns out to be routine, a refill or a scheduling question that could wait until morning. And nearly every time, it was an accident. Someone tapped their doctor's name in their contacts, assumed it was the office, and sent a message at 5 a.m. without a second thought.
So, pretty please: when you save your physician's direct number, label it something unmistakable, like "Dr. [Last Name] PERSONAL." And save our office text line, (937) 752-5039, as its own contact for anything routine. No one ever wants to be the person who wakes their doctor at 5AM to ask about a refill. Do not let it happen to you.
What to expect, and when to speak up.
Your physician reviews every lab and imaging result and reaches out with what it means and any next steps. Results are now delivered through the patient portal rather than by email. Most of the time the system works. When it does not, a quick message from you fixes it.
No result in a week?
If a week has passed after a lab draw or imaging study and you have not heard about the result, contact the office. We cannot follow up on something we do not know is delayed.
No call from a specialist in 2 to 3 weeks?
After a referral, the receiving office is supposed to call you to schedule. If two to three weeks pass and no one has reached out, tell us and we will push it through on your behalf.