Everything you need, in one place.
Book a visit, request a refill, reach your physician, or open your member portal to view labs, pay a bill, or update your card.
New to the practice? Start with the welcome guide.Find your plan by what you pay, then book.
Not sure which tier you are on? Most people remember what they pay. Tap your monthly price and the right visit options appear.
Your portal, in one tap.
Lab results and clinical documents, invoices and payment methods, membership details, signed agreements, and secure messaging with our team all live in the member portal. Sign in with the email you have on file.
Opens in a new tab. Not sure which email is on file? Text or call the office and we will confirm it.
Request a refill in under a minute.
Because we do not bill insurance, we can fill most common generics in-house for a few dollars. There are two easy ways to ask for a refill.
Fastest way: scan your pill bottle.
If your medication came from our in-house pharmacy, the label has a QR code. Open your phone camera, point it at the code, and tap the link that appears. Your request comes straight to us, with no form to fill out.
No bottle handy, or a medication we have not filled before? Send the quick form below and we will confirm pricing and have it ready.
Real people. Every time.
No phone trees, no call centers. We prefer email; it lets us answer thoroughly, and we aim to reply within one business day.
patients@simplicityhealthdpc.com
Best for non-urgent questions. We aim to reply within one business day.
Staffed during office hours. Not monitored after hours, and not a physician's direct cell.
200 East Spring Valley Pike, STE A
Centerville, Ohio 45458
Email your doctor directly.
For non-urgent questions and visit follow-ups, your physician's email is the right channel. Please do not use email for urgent issues, and remember that email is not fully secure, so a call or visit is better for sensitive details.
When the office is closed.
During office hours, always start with a call to the office. We can get you in, or get a physician on the line, faster than you would expect.
Platinum and Diamond members have direct text and cell access to their physician for urgent issues after hours, the things that genuinely cannot wait until the office reopens. This is the direct number your physician provided. Please reserve it for the moments you truly need it.
What to expect, and when to speak up.
Your physician reviews every lab and imaging result and reaches out with what it means and any next steps. Most of the time the system works. When it does not, a quick message from you fixes it.
No result in a week?
If a week has passed after a lab draw or imaging study and you have not heard about the result, contact the office. We cannot follow up on something we do not know is delayed.
No call from a specialist in 2 to 3 weeks?
After a referral, the receiving office is supposed to call you to schedule. If two to three weeks pass and no one has reached out, tell us and we will push it through on your behalf.
Save us in your contacts.
So you can reach us fast, and so a call from the practice does not ring through as Unknown Caller. Tap below and your phone will add Simplicity Health, with our office number, text line, fax, email, and address.